In Brief: roylbd never sells your personal data to third parties. We only collect what is necessary to provide you with the best experience, and you remain in control of your data at all times.
Introduction & Scope
Roylbd (roylbd.app) is an internationally standard online gaming platform built with Bangladeshi users in mind. This Privacy Policy ("Policy") provides a complete overview of how your personal data is collected, processed, stored, and protected.
This Policy applies to roylbd's website, mobile application, and all other digital services. By using any roylbd service, you are considered to have read and accepted this Privacy Policy.
We believe transparency is the best policy. That is why we are upfront with you — what data we collect, why we collect it, and what your rights are. roylbd complies with GDPR and international data protection standards.
What Data We Collect
Roylbd only collects information that is strictly necessary to provide you with a seamless and secure experience. We never collect excessive or unnecessary data.
| Data Type | Example | Collection Time |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | At Registration |
| Contact Information | Email, mobile number, address | During Registration & KYC Verification |
| Financial Information | Mobile banking number, transaction history | During Deposits & Withdrawals |
| Device Information | IP address, browser, operating system | Automatically at the start of each session |
| Gaming History | Bets, wins, losses, and game preferences | While using the platform |
| Communication Records | Support chat and email | During Support Sessions |
Information you provide at registration is stored directly in our systems. Some data is also collected automatically through cookies and log files — such as how long you spent on a page or which features you use most.
Important: roylbd never stores your full bank card number or mobile banking PIN/password. Payment details are always held in tokenized and encrypted form.
How Your Data Is Used
Roylbd uses your data only for specific, legitimate purposes. Each purpose is clearly set out below:
- Account Management: To support registration, login verification, password recovery, and account security.
- KYC Verification: To verify your age and identity — this is a legal requirement and is also necessary for your own protection.
- Payment Processing: To process deposits and withdrawals and maintain transaction records.
- Service Improvement: To analyze your usage patterns and improve the platform experience.
- Personalized Experience: To recommend games and offers tailored to your preferences.
- Fraud Prevention: To detect suspicious activity and prevent money laundering.
- Legal Obligation: To meet regulatory requirements.
- Contact: To send important updates, security alerts, and promotional offers (with your consent only).
You can unsubscribe from marketing emails and SMS at any time. However, critical messages related to account security and transactions cannot be turned off — these are sent solely for your protection.
Cookies & Tracking Technologies
Roylbd uses cookies and similar technologies to enhance your experience on the website and app. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security, and core functionality | Deleted at the end of the session |
| Functional Cookies | Remembering language preferences and account settings | 1 Year |
| Analytics Cookies | Page view and usage pattern analysis | 2 Years |
| Marketing Cookies | Showing relevant ads and offers | 30 days (opt-out available) |
You can manage or block cookies at any time from your browser settings. Keep in mind that disabling essential cookies may prevent certain key features of the platform from working properly.
Data Sharing Policy
Roylbd never sells your personal data or shares it with third parties without reason. However, certain situations may require limited data sharing:
- Service Provider Partners: We share limited data with trusted partners solely to deliver services such as payment processing (bKash, Nagad, Rocket), fraud detection, and cloud hosting. These partners are bound by the same privacy standards we uphold.
- Legal Authorities: Sharing data is a legal obligation under court orders, lawful requests from investigative authorities, or anti-money laundering legislation.
- Business Restructuring: In the event of an ownership change or merger involving roylbd, your data may be transferred — you will be notified in advance.
- With your consent: For any data sharing beyond the purposes listed above, your explicit consent will be obtained beforehand.
Our Commitment: roylbd does not and will not sell your profile to any advertiser, data broker, or third party.
Data Storage, Transfer & Security
Roylbd protects your data using the highest industry security standards. Our servers are hosted in internationally certified data centers with round-the-clock monitoring and firewall protection.
- Encryption: All data in transit is encrypted using the TLS 1.3 protocol. Stored data is protected with AES-256 encryption.
- Access Control: Only authorized personnel may access your data for specific purposes, and every access is logged.
- Regular Audits: Third-party security experts conduct regular audits of our systems.
- Retention Period: Even after account closure, certain data may be retained for up to 5 years to meet legal obligations. Once that period expires, the data is securely deleted.
- Data Breach: In the event of a security breach, affected users will be notified within 72 hours.
Your Privacy Rights
Roylbd believes every user should have full control over their own data. Your rights are outlined below:
You can view and download the data held in your account at any time.
To correct inaccurate or outdated information, please contact our support team.
You may request the deletion of your data within the bounds of applicable law.
You may request that your data be used only for specific purposes.
You can export all your data in a machine-readable format.
You may object to marketing communications or profiling at any time.
To exercise any of the rights listed above support@roylbd.appEmail us at. We typically respond within 30 business days.
Protection of Minors' Privacy
Roylbd is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. Age is verified at registration, and KYC documents are requested if there is any cause for concern.
If you become aware that someone under the age of 18 is using a roylbd account, please support@roylbd.appto let us know. We will take immediate action and delete any collected data.
Privacy Policy Updates
Roylbd reserves the right to update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of this page. For significant changes, you will be notified via your registered email or SMS.
Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, contact our Data Privacy Team directly:
- Email: support@roylbd.app
- Subject Line: "Privacy Request – [Your Username]"
- Response Time: Usually within 3–5 business days
For more details, visit our Terms & Conditions and Responsible Gaming page as well.